Answers to Your Questions


How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.


My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Can I watch videos using Chromecast and AirPlay?

Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.


Will you add more videos to the library?

Yes! We are continuing to add more videos and associated materials to the library on a weekly basis. Be sure to check back regularly to see what's new!

I have a great idea for a topic, but you don't have it in the library. Can I make a suggestion for you to add it?

Absolutely! We welcome feedback and read each and every comment that we receive. Please go to our Contact page to reach out.

Are you ever going to have other subjects or grades in the library?

We might! We'd like to hear from you about what would help you the most. Contact us and let us know!


Do I need a separate account for each of my children?

No! That's one of the wonderful things about Edccelerate. One subscription gives you access to the entire student library so that every child in your family can use it!

How can I subscribe to the Student Library, Parent Library, or Teacher Library?

To subscribe to the Student Library, click on a student video and select "Get Access," or click on the "Get Started Now" button at the top right on our website. To subscribe to the Parent Video Bundle or Teacher Video Bundle, click on a parent video or teacher video, and then choose "Get Access." You will then be able to view your purchase options.

Do you offer accounts for school districts and homeschool groups?

Yes! Please use the Contact page to reach out and let us know your specific needs. We'll get back to you promptly!

Does every video come with downloadable worksheet and quiz?

Absolutely. Every video comes with downloadable worksheet (and along with student videos, also an answer key) and a dynamic quiz with results you can view right away. Learn at your own pace and in your own preferred way.